Legal

Privacy policy

Last updated October 15, 2026

This policy explains what information Moosu LLC, a California limited liability company ("Moosu", "we", "us"), collects when you visit moosu.app or use the Moosu app at dash.moosu.app (together, the "Service"), how we use it, and the choices you have.

Who controls your information

Moosu is used by property managers to run their buildings. When a property manager adds you to Moosu as a tenant, vendor, applicant or signer, that property manager decides what information is collected about you and how it's used, and we process it on their behalf. For questions about that information, such as your lease, invoices or an application, contact your property manager first. We are responsible for information about property managers' own accounts and about visitors to moosu.app.

Information we collect

Information you or your property manager provide

Account details: name, email address, phone number, company name, role, and a password (stored only as a salted hash).
Property and lease information: properties, suites and units, lease terms, rent and other charges, critical dates, security deposits and letters of credit, and lease documents.
Maintenance: request descriptions, photos, access instructions and availability, messages, work orders, quotes, vendor invoices and inspection reports.
Billing: invoices, payments recorded by the property manager, statements, and bank statement transactions a property manager imports for reconciliation (we store a bank account's name and last four digits, not full account numbers). Moosu does not process card payments and does not store card numbers.
Documents: leases, insurance certificates and other files uploaded to the Service.
Rental applications: what an applicant enters in the application form, such as contact details, current address, employer and income, or business details for commercial spaces, and the property manager's screening decision.
E-signatures: the signer's name, the time of signing, IP address and browser information, kept as a record of the signature.
Messages you send us, for example through our contact form.

Information collected automatically

Security and activity records: sign-in attempts, IP addresses, and an activity log of changes made in the Service (who did what, and when).
Cookies: the app uses a single essential cookie to keep you signed in. We don't use advertising or tracking cookies.
Website analytics: moosu.app uses Cloudflare Web Analytics, which counts page views without cookies and without tracking you across sites.

How we use information

To provide the Service: showing requests, sending work orders, creating invoices, storing documents and running reports for the property manager.
To send emails the Service needs to send, such as request updates, invoices, invitations, password resets and work order links.
To keep the Service secure: preventing abuse, limiting sign-in attempts, and investigating problems.
To answer questions you send us.

We don't sell personal information, and we don't use it for advertising.

Who we share it with

People in the same property: the Service shares information between the people involved, as designed. For example, a property manager sees their tenants' requests, a vendor sees the job they were sent (but not the tenant's contact details), and everyone on a tenant account sees that account's requests.
Service providers: Cloudflare hosts the Service, its database and file storage, and delivers its email. When a property manager enters a vendor or property address, it's looked up with OpenStreetMap's Nominatim service to place it on the map, and map images are loaded from OpenStreetMap.
Legal reasons: when required by law, or to protect the rights, property or safety of our users or others.
Business transfers: if Moosu is involved in a merger or sale, information may be transferred as part of it, subject to this policy.

How long we keep it

We keep information for as long as the property manager's account is active, or as needed to provide the Service. Property managers can delete requests, documents and other records. When a property manager's account closes, we delete or anonymize its data within 90 days, except where we must keep it longer for legal, tax or security reasons.

Security

We protect information with encryption in transit (HTTPS), hashed passwords, optional two-step login, access limited by role, and an activity log. No system is perfectly secure, so please use a strong password and let us know if you suspect a problem. See Security.

Your choices and rights

You can view and update much of your information in the app. Depending on where you live (for example in California or the EU), you may have the right to access, correct, delete or get a copy of your personal information, or to object to certain uses. If your information was added by a property manager, ask them first; we'll help them respond. Otherwise, email us at [email protected]. We won't treat you differently for making a request.

Children

The Service isn't intended for children under 16, and we don't knowingly collect their personal information.

Changes

We may update this policy. If we make significant changes, we'll let property managers know by email or in the app before they take effect. The date at the top shows when it last changed.

Contact

Moosu LLC, California. Questions about this policy: [email protected].